Reviews

CARLOS IZAGA ZARATE left a review on 19/10/2018

ESTANCIA REGULAR

La habitac. Junior, tenia la bañera muy alta y sin sujeciones de agarre,el suelo resbaladizo, suelo de la piscina en muy malas condiciones, nos tuvieron tres días con un ascensor y con el otro lentísimo. Cuando informe en recepción del suelo de la bañera, me recomendaron que lo solucionaría por mi cuenta. Al haber estado años anteriores ,noss llevamos un chasco cuando vimos que la utilización del gimnasio gratis anterior noxs costaba 15€, la cena mala.

The Agir Springs Hotel responded to this review. View the response.

Hola Carlos Gracias por compartir sus pensamientos sobre su estancia en el Hotel Agir. Lamentamos que no se quedó satisfecho con algunos aspectos del hotel, agradecemos sus comentarios ya que nos ayudan a mejorar. Esperemos darle la bienvenida de nuevo al Agir para futuras vacaciones en Benidorm. Saludos cordiales, Equipo de Relaciones Públicas Hoteles MedPlaya

susan mcgannon mcgannon left a review on 19/10/2018

Great little hotel

Hi it was fab at this hotel the staff on reception especially a man in his 40s who was so pleasant and welcoming...the best we have had and we been to Benidorm 30+ times...wish I had his name. I liked the location and the room was nice clean and good facility fab air con system...again one of the best we have had. We cant rate or comment on food or entertainment as for is it was room only and just base for us we would happily return to this hotel, no complaints whatsoever...well done man on reception...med playa need to hang on to you :-

The Agir Springs Hotel responded to this review. View the response.

Hi Susan, Many thanks for your kind comments. We are delighted that you had a great stay with us. We will forward your comments onto the hotel reception and the hotel manager. We hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team

luis alcocer garcia left a review on 16/10/2018

REFORMAS

Buenos dias, deberian de darle un repaso a todas las habitaciones, estan bastante deterioradas por el paso del tiempo y tantos huespedes que pasan por alli. las zonas comunes sin embargo estan muy bien cuidadas. Volvere a su hotel este año ya llevo 5 veces que he estado alli.

The Agir Springs Hotel responded to this review. View the response.

Hola luis Gracias por compartir sus pensamientos sobre su estancia en el Hotel Agir. Lamentamos que no se quedó satisfecho con algunos aspectos del hotel, agradecemos sus comentarios ya que nos ayudan a mejorar. Esperamos volver a vernos pronto Saludos cordiales, Equipo de Relaciones Públicas Hoteles MedPlaya

Oscar Bel Felices left a review on 15/10/2018

General

En general el hotel muy bien.

The Agir Springs Hotel responded to this review. View the response.

Hola Oscar Gracias por compartir sus pensamientos sobre su estancia en el Hotel Agir. Siempre es agradable recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia agradable con nosotros. Esperamos volver a veros en un futuro. Saludos cordiales, Equipo de Relaciones Públicas Hoteles MedPlaya

PAUL BANKS left a review on 08/10/2018

Fantastic place to stay

Had another fantastic holiday at this hotel. Hotel, room and food was spot on. Stayed in a Junior suite located on the front of the hotel which was perfect for all our needs. Stayed half board and found the food was great. We liked the style of menu where you are given a choice of 3 meals. This gave us the opportunity to try food we wouldnt normally try in a restaurant and enjoyed every meal we chose. Great hotel for a relaxing holiday and in a great location for exploring Benidorm.

The Agir Springs Hotel responded to this review. View the response.

Hello Paul Thank you for choosing to stay once again at the Hotel Agir and for updating us on your recent visit. We are delighted that once again you enjoyed your stay and also enjoyed trying the various menus in the restaurant. Hopefully we will see you back again soon. Kind Regards MedPlaya, Guest Relations Team

Etelvina Carbonell Giménez left a review on 18/09/2018

FENOMENAL

He estado una semana alojada en este Hotel y me he sentido cómoda y bien atendida. Para empezar, el hotel está a una paralela de la playa, como a un minuto a pie. Para seguir, la habitación una suite junior tenía los dos ambientes separados por un mueble, de forma que la salida de estar estaba independiente del dormitorio. El baño separado del aseo también es un punto. La cama es grande y cómoda, hay dos TV y dos terrazas, una para cada estancia. Una de las terrazas tiene un práctico tendedero plegable. El desayuno, de buffet, copioso y variadísimo, para satisfacer a los más exigentes. No dan comida, sino cena la cocina es excelente cosa que para algunos puede ser un inconveniente, no para mí. Hay una piscina pequeña en la azotea, con hamacas y un bar: un sitio para relajarse y descansar. En la misma planta hay un servicio de masajes y spa que no utilicé. En la planta baja hay una cafetería con una terraza muy cuca. Pero lo más destacable, creo yo, es la amabilidad y profesionalidad del personal: las limpiadoras, los camareros de la cafetería y el comedor, el personal de mantenimiento y los recepcionistas, todos ellos me han hecho mi estancia muy cómoda, facilitándome cualquier cosa que pudiera necesitar o pedir. Gracias a todos, pero especialmente a Anabel, del servicio de limpieza, a los camareros y camareras que había en el buffet del desayuno, a Toni, el recepcionista de tarde, a Jose, el camarero de mañanas de la cafetería de la planta baja y a José Antonio, uno de los técnicos de mantenimiento.

The Agir Springs Hotel responded to this review. View the response.

Hola Etelvina Gracias por compartir sus pensamientos sobre su estancia en el Hotel Agir. Siempre es agradable recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia agradable con nosotros. Esperamos volver a veros en un futuro. Saludos cordiales, Equipo de Relaciones Públicas Hoteles MedPlaya

GUADALUPE left a review on 02/09/2018

Buen hotel, pero falta animación.

Buen hotel! Playa muy cerquita. Piscina muy pequeña y falta animación.

The Agir Springs Hotel responded to this review. View the response.

Hola GUADALUPE Gracias por sus comentarios sobre su reciente estancia en el Hotel Agir. Lamentamos que no se quedó satisfecho con algunos aspectos del hotel, sus comentarios son importantes para nosotros. Esperamos volver a veros en un futuro. Saludos cordiales Equipo Relaciones Públicas, Hoteles MedPlaya

Jane Wodey left a review on 29/08/2018

Hotel Agir

Whilst the personnel of the hotel were all very professional and friendly and the breakfast was very good in a nice quiet dining area, I do not rate the size of the rooms as 4 star, nor the bed, which was definitely not up to standard. The pool area was very pleasant, though the pool itself is rather small to be called a pool!

The Agir Springs Hotel responded to this review. View the response.

Hello Jane Thank you for taking the time to share your thoughts with regards to your stay at the Hotel Agir. We are sorry to hear that certain aspects did not meet with your expectations and we do appreciate your feedback. It is good to know that you were pleased with the service that your received from the staff. Kind Regards MedPlaya, Guest Relations Team

MIGUEL MONTERO left a review on 27/08/2018

comentario

No cumplio las espectativas de un hotel de 4 estrellas . La bañera de hidromasaje incomoda , no se puede colgar la ducha en la pared,la piscina demasiado pequeña para compartir con mas gente

The Agir Springs Hotel responded to this review. View the response.

Hola Miguel Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Agir. Sentimos que hubo algunos aspectos del Hotel que no fueron a su agrado, agradecemos sus comentarios y lo hemos pasado al gerente del Hotel. Esperemos que aunque el Hotel no cumplió sus expectativas, su estancia en Benidorm fue agradable. Un cordial saludo, Equipo de Relaciones Públicas Hoteles MedPlaya

SARA AGUIRRE PEREZ left a review on 23/08/2018

Muy agradable

Pienso volver El personal encantador Y el spa y Arturo inmejorable!!

The Agir Springs Hotel responded to this review. View the response.

Hola Sara Gracias por compartir sus pensamientos sobre su estancia en el Hotel Agir. Siempre es agradable recibir comentarios positivos sobre nuestro hotel y nos alegramos que hayan pasado una estancia agradable con nosotros. Esperamos volver a veros en un futuro. Saludos cordiales, Equipo de Relaciones Públicas Hoteles MedPlaya

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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