Reviews

Gareth Randall left a review on 11/11/2021

Flamingo Oasis-Fantastic Hotel

We regularly use the Medplaya Flamingo Oasis, this hotel is perfect for location, the staff are very friendly,helpful and professional. Especially our maid,Ana, she was very attentive.

Hotel Flamingo Oasis responded to this review. View the response.

Hello Gareth, Thank you for again choosing the Flamingo Oasis for your Benidorm stay. We are glad that you had a pleasant stay with us. Ana will be pleased to read your kind words. Kind regards, MedPlaya Hotels Benidorm

Sara osborne left a review on 11/11/2021

Would highly recommend

Really nice hotel staff very friendly and hotel really clean

Hotel Flamingo Oasis responded to this review. View the response.

Hi Sara, Thank you for posting your comments. It's lovely to read that you had a good stay with us and that you were particularly happy with the friendly staff and the cleanliness. Kind regards, MedPlaya Hotels Benidorm

PAUL LANG left a review on 11/11/2021

November holiday

Everything was great except the entertainment, we have stayed here on numerous occasions mainly for the exceptional and professional entertainment but this time it fell very short of that ,I except it’s been a very trying time and hope that has things get better your entertainment will also return to its usual professional standard

Hotel Flamingo Oasis responded to this review. View the response.

Hi Paul, We are pleased that you had an overall good stay with us although you feel that the entertainment could improve. We have taken note of your comments and we hope to get the opportunity to welcome you back to the Flamingo Oasis soon again. Kind regards, MedPlaya Hotels Benidorm

JOHN JOHNSON left a review on 09/11/2021

Amazing

Amazing as always,all the staff was fantastic and the v.i.p areas was awesome,if I could make one improvement it would be more comfortable sun beds on the rooftop Hopefully be back very soon

Hotel Flamingo Oasis responded to this review. View the response.

Hi John, It's encouraging to read that you had a good stay with us at the hotel Flamingo Oasis. Thank you for posting your comments and suggestions. We hope to see you soon again! Kind regards, MedPlaya Hotels Benidorm

MAXINE CORBETT left a review on 09/11/2021

Lovely break

Just had five days away at this lovely hotel could not fault anything , the staff very friendly and helpful food very good everything thing really made it a lovely break

Hotel Flamingo Oasis responded to this review. View the response.

Hi Maxine, We are delighted to know that the Flamingo Oasis ticked all the boxes for you. Many thanks for posting your comments. We hope to see you again in the near future. Kind regards, MedPlaya Hotels Benidorm

Jayne BREE left a review on 08/11/2021

Entertainment? What entertainment?

I have been returning to the Flamingo Oasis regularly for the last 10 years and was a little apprehensive returning for the first time after the pandemic following some of the reviews posted. There is definitely one thing that requires urgent attention the lack of entertainment but on the whole the hotel didn’t disappoint. Check in was quick and efficient and we were greeted by the same friendly staff. The main bar area ran as efficiently as usual and the place was up to its high standards of cleanliness and good service. It was also nice to see how much lighter the bar area looked as a result of a fresh coat of paint and the addition of new chairs, with the added bonus that you no longer had to worry about catching your clothes! The addition of the gold wristband meant we could have premium spirits and bottled lager which was definitely welcomed. However, no amount of friendly staff and efficient service can make up for the negatives that require attention. In Benidorm there are lots of hotels that have had massive makeovers and become modernised and I am afraid this is where the Flamingo Oasis is beginning to look tired. The chairs by the televisions look dated - which is a bit of a prequel for the state of the rooms. There is nothing wrong with the rooms, they are spacious and practical but the bathroom we had was definitely in need of some TLC. Rust on the side of the bath, dirty mastic and a general sense that they have served their purpose. A revamp is a must for this hotel to continue to be competitive and keep its 4 star rating. The food is the same and of a very good standard and continues to be efficient and well managed but as a result of less footfall in the hotel, the food sits around more under the lights and consequently is dried up and often cold. This was notable on the cavery - the same excellent selection of meat but was often precut and sitting under the lights for too long so that, along with the gravy and the potatoes, was cold and dry. Often the meat was cut far too thick making it very difficult to chew, which was such a shame. Finally, my greatest bone of contention was entertainment or lack of. There used to be plenty of entertainment , a mini disco I understand if there are not the children it is not viable but it was October half term and the hotel was filling up, a quiz or play your cards, a Med Playa show and often an entertainment act afterwards. Sadly to call cocktail making which used to happen on an afternoon the main feature of the hotels entertainment is a sad reflection of the direction this hotel is heading . The entertainment managers head should roll for this. In addition, in the ‘Derby and Joan suite,’ which used to be packed to the rafters, sat poor Pepe entertaining 4 people of which my party made up 2! Why is such a talent still confined to an empty room? Surely putting the piano in the main bar area and having him entertain, or rigging up a different keyboard in the Fiesta suite, would prove better than sitting with 4 people. It really isnt rocket science! I’m sure people are paid a lot of money to sort out the entertainment and clearly COVID is still being used as an excuse! I do not consider a game of Kahoot entertainment. Please encourage those who are paid the big bucks to visit the town, the bars are awash with entertainers doing what they do, providing hard working holiday makers with some light hearted respite as they while away their time. What is more worrying is that if this is your first time at the hotel , you may think this standard of entertainment is the norm. What are you thinking of Flamingo Oasis??? In short, sack the entertainment team, those that cannot lead should just go, modernise the rooms and heat up the food and the hotel will return to a winning formula for decades ahead.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Jayne,Thank you for leaving your review regarding your recent stay at the Flamingo Oasis.Our guests feedback is of the utmost importance to us as a company as it helps us to improve and your comments have been sent to the hotel management. We are pleased that you had an overall good stay with us and that you were happy with the food, the friendly staff and the free upgrade to All Inclusive Premium for booking direct with MedPlaya. We are however very disappointed that you did not enjoy the entertainment offered.We try our best to offer something for everyone but we have unfortunately had to make changes due to the current situation.Your comments and suggestions have been sent to the head of the entertainment department. The Flamingo Oasis will undergo some refurbishment at the beginning of 2022 and we hope to get the opportunity to welcome you back to the hotel when it reopens. Kind regards,MedPlaya Hotels Benidorm

Jose Manuel Gonzalez Garcia left a review on 07/11/2021

Hotel de primera

Hotel muy bueno de calidad óptima súper recomendable

Hotel Flamingo Oasis responded to this review. View the response.

Estimado José Manuel, Es alentador leer que nuestro hotel haya cumplido con todas sus expectativas. Muchas gracias por dejar su reseña. ¡Esperamos volver a verle de nuevo pronto! Saludos cordiales, Hoteles MedPlaya Benidorm

LISBETH ROSALES GARCIA left a review on 04/11/2021

Hotel

Exelente servicio el personal exelente los camareros un 10 fantastico repetiria sinceramente limpieza muy bien . Tambien debo de comentar k las meriendas y los desayunos los 7 dias k estuvimos fue lo mismo no hubo nada de cambios .

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Lisbeth, Es alentador saber que disfrutara de su estadía en el Flamingo Oasis. Hemos tomado nota de sus comentarios. Esperamos tener la oportunidad de darle de nuevo la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm

Kerry Parker left a review on 04/11/2021

Great family hotel

Enjoyed a 7 night stay at Flamingo Oasis hotel with my daughter and her family. We had previously had our booking cancelled 3 times due to the pandemic but it was well worth the wait. Despite the hotel feeling very under occupied, most of the facilities were available. There was always something all of our party could find to eat at all meal times. The all inclusive drinks package had plenty of choice. We all felt the entertainment both during the day and each evening was the best we had experienced, the team and particularly Jeanette the evening compare worked tirelessly to keep the entertainment coming. The Halloween performance was exceptional, a standard I would not have expected unless on a West End Broadway theatre. Closing it off with the Tunnel of Terror was the icing on the cake. Worth booking the holiday just for that night. BRAVO!

Hotel Flamingo Oasis responded to this review. View the response.

Hello Kerry, It's lovely to know that you had a good stay at the Flamingo Oasis and that you particularly enjoyed the Halloween celebration. Janette will be pleased to read your kind words. Thank you for sharing your views with us. We hope to see you again soon at the Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

julien bry left a review on 04/11/2021

Séjour nov 2021

Séjour très agréable avec un personnel très à lécoute quelquesoit la fonction accueil, animateur, salle de repas et dame dentretien. Seul bémol à mes yeux : le protocole covid est mis en place et clairement affiché mais certains touristes nen ont cure...

Hotel Flamingo Oasis responded to this review. View the response.

Estimé Julien,Merci d'avoir partagé vos impressions avec nous concernant votre séjour à l'hôtel Flamingo Oasis.Nous sommes ravis que vous ayez passé un agréable séjour et que vous ayez été satisfait du personnel. Nous faisons tout notre possible pour que tout le monde suive le protocole Covid et nous sommes désolés s'il y avait encore d'autres touristes qui n'ont pas respecté les règles. Nous espérons que vous reviendrez à Benidorm à l'avenir et que les hôtels MedPlaya seront votre choix d'hébergement. Avec nos meilleures salutations, Hoteles MedPlaya Benidorm

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1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

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The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

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The programme is available to adults over 18 years old.

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Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

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