Reviews

Iuliana Buzdugan left a review on 19/06/2023

Very nice stay at Medplaya Tossa de Mar

We enjoyed our stay at Hotel Esmeraldas: very kind staff, confortable and clean appartment, recently renovated, with a big terrace, situated in a nice and quiet area - but only a few minutes walk from the main bus station, and close to the center & beaches. Lots of supermarkets around. We will definitely come back here in case we visit Tossa again!

Hotel Esmeraldas responded to this review. View the response.

Dear Luliana, Thank you for choosing Hotel Esmeraldas for your stay and for sharing your positive feedback with us. We're delighted to hear that you enjoyed your time with us. It's wonderful to know that you found our staff to be very kind and that your apartment was comfortable, clean, and recently renovated. We take pride in providing a comfortable and pleasant environment for our guests, and we are glad that it met your expectations. The big terrace must have been a great addition to your stay. We're pleased that you appreciated our location, which offers a nice and quiet area while still being within a few minutes' walk from the main bus station, center, and beaches. Having supermarkets nearby is always convenient for our guests. Thank you for mentioning that you would choose to stay with us again if you visit Tossa in the future. It would be our pleasure to welcome you back and provide you with another enjoyable stay. Once again, thank you for your kind words, and we look forward to seeing you again. Best regards, MedPlaya Hotel Esmeraldas

Joanne Dean left a review on 10/06/2023

Great value for Money, super clean hotel

This should be four hearts, 10 out of 10,but as there was no entertainment during our stay and we didnt eat in the restaurant, but the buffet breakfast looked lovely. I cant rate fully, but am sure theyd be 4 stars. Just back from a weeks stay, its spotless. Small mix up at check in , but we went up to our room And the receptionist came up after about 10 minutes with apologies and all was sorted. Our air conditioned apartment had everything you need for self catering. Fridge, microwave, toaster , kettle, 2 ring induction hob.Plates, cutlery cups and glasses for 4. Plenty of plug points. Table in the kitchen and on the balcony. Small washing up liquid, dish cloth and towel, clothes airer, mop and brush. Complimentary bottle of wine on arrival. Twin beds close together, but think they were slightly larger than average. Really comfortable beds and pillows. Theres a doublesofa bed also. Good sized bathroom, walk in shower. Clean towels most days if left in bathroom. Beds changed a couple of times and made the other days. You could tell it was cleaned, all floors spotless. We were on the top floor over looking the pool, room was so quiet. Pool area spotless. Bar prices not bad for a hotel. For a relaxing holiday in a comfortable, very clean hotel, with friendly staff, it was perfect and wed definitely recommend staying. Thank you.

Hotel Esmeraldas responded to this review. View the response.

Dear Joanne, Thank you for taking the time to share your feedback on your recent week-long stay at our hotel. We appreciate your kind words and understanding regarding the lack of entertainment during your stay and not dining in our restaurant. However, we're glad to hear that the buffet breakfast looked lovely. We apologize for the small mix-up during check-in, but we're glad it was quickly resolved and that our receptionist came up to your room to apologize and sort everything out. We're pleased to hear that your air-conditioned apartment had all the necessary amenities for a self-catering stay, and that you found it spotless and well-equipped. It's wonderful to know that you found the beds and pillows really comfortable, and that the bathroom was of a good size with a walk-in shower. We're glad the housekeeping team kept your room clean and provided fresh towels throughout your stay. We're also delighted that you enjoyed the peacefulness of your top-floor room overlooking the pool. It's great to hear that the pool area was spotless and that you found the bar prices reasonable. We're grateful for your recommendation and for considering us a comfortable and very clean hotel with friendly staff. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future. Thank you once again for your kind words. Best regards, MedPlaya Hotel Esmeraldas

Matias Casas left a review on 31/05/2023

Excellent staff!

Our first time in a medplaya resort and we loved it, excellent value for money, wonderful staff! we didnt have any board but i went downstairs because i ran out of milk on our last day and was gifted a bottle of milk for our baby and this really helped our drive home. Thank you to everyone and we will see you again soon!

Hotel Esmeraldas responded to this review. View the response.

Dear Matias, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great experience during your first stay at our Medplaya resort. It's fantastic to know that you found excellent value for money and that our staff left a positive impression on you. We're glad that our team was able to assist you with a bottle of milk for your baby when you ran out on your last day. It's our pleasure to go the extra mile and provide assistance whenever possible. Your kind words mean a lot to us, and we truly appreciate your gratitude. We look forward to welcoming you back soon for another memorable stay! Please don't hesitate to reach out to us if there's anything we can assist you with in the future. Warm regards, MedPlaya Hotel Santa Mónica

víctor serrulla garcía left a review on 05/10/2022

muy buena

muy buena experiencia. lo único que cambiaría sería que el volumen de la tele está limitado, y de noche sí se oye perfectamente pero durante el día, con el ruido del ambiente o de la cocina no se podía escuchar bien la tele. por lo demás todo perfecto!

Hotel Esmeraldas responded to this review. View the response.

Estimado Víctor: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Tendremos en cuenta su comentario sobre el volumen de la televisión. Saludos cordiales.

Daniela Martinez Garcia left a review on 27/09/2022

Volveria sin duda!

Excelente la atencion del personal de recepcion desde el minuto uno. Me aloje sola por lo que puedo decir que fue mas que suficiente el estudio para mi????????. Aunque si hubiesemos sido 2 personas el espacio tambien es adecuado. Lo unico negativo es que la tostadora estaba rota. Por el resto super! Hasta tienen el detalle de dejarte un vino de cortesia a tu llegada????????.

Hotel Esmeraldas responded to this review. View the response.

Estimada Daniela: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Agradecemos su mención a nuestro personal y nos alegra saber que disfrutó de la botella de vino de bienvenida que ofrecemos a nuestros clientes directos. Envieremos su comentario sobre el tostador al departamento de mantenimiento para que puedan solucionarlo. Esperamos que vuelva pronto. Saludos cordiales.

Bérangère Jandard left a review on 27/09/2022

Deuxième fois

Deuxième fois que nous venons dans cet hôtel qui nous donne entière satisfaction. Nous reviendrons lan prochain si tout va bien.

Hotel Esmeraldas responded to this review. View the response.

Madame Bérangère: Nous apprécions que vous preniez un moment pour nous laisser un commentaire sur votre récent séjour avec nous. Nous sommes heureux d'apprendre que vous êtes des clients réguliers et que, une fois de plus, vous avez apprécié vos vacances dans notre hôtel. Nous espérons vous accueillir à nouveau bientôt. Cordialement.

Anais Lores left a review on 26/09/2022

Perfecto para buceo y descanso

Ubicación perfecta para poder bucear y descansar, centro de buceo Súperdive a 1 minuto andando. Apartamentos con todo lo necesario para pasar unos dias! Con lavabo y cocina totalmente reformados. Personal del hotel muy amable. Seguro que volveré!

Hotel Esmeraldas responded to this review. View the response.

Estimada Anais: Muchas gracias por elegir MedPlaya Esmeraldas y por compartir su experiencia con nosotros. Es un placer recibir su valoración y no hay nada más gratificante que saber que han estado cómodos. que se han divertido buzeando en la zona y que desean volver el año que viene. Agradecemos enormemente su mención al personal. Gracias por su confianza y será un placer poder servirles de nuevo en su próxima visita a Tossa de Mar. Saludos cordiales

axel Fuertes garrido left a review on 20/09/2022

Todo muy correcto

El hotel para su precio estaba muy correcto , lo unica pega la politica de entrada y salidas . Me paree abusivo no poder entrar hasta las 14 horas y realizar la salida antes de las 11

Hotel Esmeraldas responded to this review. View the response.

Estimado Axel: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas en relación calidad-precio. Lamentamos que los horarios de entrada y salida le hayan resultado incómodos. Como sabe, los alojamientos son bastante amplios y se requiere cierto tiempo para limpiarlos adecuadamente para el siguiente cliente. Gracias a ello recibimos bastantes elogios respecto a la limpieza. Saludos cordiales.

ANNABEL COLOM CIVIT left a review on 17/09/2022

Buen lugar, volveremos

Las recepcionistas son un encanto. Les preguntamos por cosas típicas del lugar y nos ayudaron muchísimo, ademas nos recomendaron unas actividades. La habitación estaba bien equipada, no le faltaba nada. El hotel en si, tiene muy buenas zonas. Lo único que nos podemos quejar es en la limpieza. A pesar de eso, tenemos pensado en volver.

Hotel Esmeraldas responded to this review. View the response.

Estimada Annabel: Le agradecemos sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmealdas. Nos complace saber que disfrutaron de su estancia y del trato de nuestro personal. Lamentamos que la limpieza no haya cumplido con sus expectativas y tendremos en cuenta su comentario para mejorar nuestros servicios. Esperamos poder darle la bienvenida de nuevo en el futuro. Saludos cordiales.

PAUL KNIGHTLEY left a review on 15/09/2022

esmeraldas

Everything was excellent.Friendly and helpful staff.Good beds,great shower.

Hotel Esmeraldas responded to this review. View the response.

Dear Paul: Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Kind regards

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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