Reviews

RAQUEL MARTÍNEZ PINEDO left a review on 14/09/2022

COMODO, LIMPIO Y BIEN SITUADO

El apartahotel está muy limpio, la entrada huele siempre muy bien. Las personas de recepción muy atentas y amables con todo lo que hemos preguntado. Y está muy bien situado, cerca de un DIA, y distintas tiendas

Hotel Esmeraldas responded to this review. View the response.

Estimada Raquel: Gracias por sus comentarios sobre su reciente estancia con nosotros en el hotel Esmeraldas. Es genial que nos haya proporcionado un 10 en cada apartado y saber que disfrutaron de su estancia. En especial, que mencione la ubicación, la limpieza y el trato de nuestro personal. Esperamos recibirle de vuelta en el futuro. Gracias y saludos.

MARCOS CANOVAS REÑE left a review on 12/09/2022

Perfecto

Cómo siempre que hemos venido,todo perfecto.nos sentimos como en casa

Hotel Esmeraldas responded to this review. View the response.

Estimado Marcos: Le agradecemos que se haya tomado un momento en dejarnos una reseña sobre su reciente estancia con nosotros. Nos complace escuchar que son clientes asiduos y que, una vez más, han disfrutado de sus vacaciones en nuestro hotel. Esperamos recibirle de nuevo pronto. Un saludo cordial.

MERCE URREA LOPEZ left a review on 11/09/2022

Todo bien

Los Apartamentos son pequeños pero tienen muchos detalles que hacen una estancia muy acogedora. Limpieza frecuente y muy atentos en el servicio.

Hotel Esmeraldas responded to this review. View the response.

Estimada Merce: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que mencione el servicio de limpieza y el buen trato de nuestro personal. Saludos cordiales.

JUAN ANTONIO CASTRO CASTELLANO left a review on 09/09/2022

Todo perfecto.

Todo perfecto, al reservar con la página incluía limpieza diaria.

Hotel Esmeraldas responded to this review. View the response.

Estimado Juan Antonio: Muchas gracias por elegir MedPlaya Esmeraldas y por compartir su experiencia con nosotros. Es un placer recibir su valoración y no hay nada más gratificante que saber que el hotel cumplió con sus expectativas. Nos alegra saber que disfrutó de la limpieza diaria que ofrecemos a nuestros clientes directos. Gracias por su confianza y será un placer poder servirles de nuevo en su próxima visita a Tossa de Mar. Saludos cordiales.

NILS OSCAR FRENNE FRENNESSON left a review on 05/09/2022

Nice staff

Very nice staff and a good hotel

Hotel Esmeraldas responded to this review. View the response.

Dear Nils, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and that you liked our hotel. Kind regards

Drasko P left a review on 02/09/2022

Sehr gutes 2 Sterne Hotel

Alles ok .

Hotel Esmeraldas responded to this review. View the response.

Dear Drasko, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards

Víctor Núñez Rodríguez left a review on 01/09/2022

Estuvo bien

Bien el trato del personal, amable y atento. No hay quejas del estudio, suficiente para una pareja con una niña, con camas muy cómodas. Por desgracia sin vistas, nos tocó primera planta, eso es lo malo. El desayuno podría variar un poco más. Con el asunto precios tendría que escribir un libro estilo «trhiller»: primero decir que el medplaya ha sido más asequible que los otros que hemos visto, así que no es una crítica a este alojamiento en concreto, pero es que en general los precios del alojamiento turístico están a niveles de auténtico lujo. Cada vez está más cercano el momento en que los españolitos medios nos tendremos que quedar en casa o coger unos troncos y hacernos nuestra propia cabaña.

Hotel Esmeraldas responded to this review. View the response.

Estimado Víctor: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Lamentamos que el desayuno le pareciera poco variado, lo tendremos en cuenta para el futuro. Saludos cordiales.

OLAIA FERNÁNDEZ VIDAL left a review on 30/08/2022

Hotel recomendable

Instalaciones algo antiguas pero relacion calidadprecio buenas. Personal muy amable y preocupados de que todo estuviera bien. Sin duda, repetiría.

Hotel Esmeraldas responded to this review. View the response.

Estimada Olaia: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro personal le ofreció un buen trato. Saludos cordiales

Lorraine Campbell left a review on 26/08/2022

Great location

First time in Tossa. Hotel is 5 min walk to centrerestaurantsshops and 10 min to beach. Great Market around the hotel area on Thursday. Hotel was very clean and very comfortable beds. We had a self catering one bedroom apartment. Cleaners came everyday. Bottle of wine left in apartment on our arrival which was lovely ????. We never ate in hotel so can’t comment on food. Only down side if any is the poolpool area is small for the size of hotel. Overall we really enjoyed our stay.

Hotel Esmeraldas responded to this review. View the response.

Dear Lorraine, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your time with us. It is great that you mention the location of our hotel near the beach, the market and the centre of Tossa. I am glad to learn you enjoyed the complimentary bottle of wine and the dayly cleaning service, which are part of our benifits for direct bookings. We look forward to welcoming you back in the near future. Kind regards.

Rosa Pérez Baño left a review on 22/08/2022

Estancia tranquila

Localización buena. Zona muy tranquila. Apartamento bien provisto y buen tamaño . Limpieza correcta. Personal muy amable.

Hotel Esmeraldas responded to this review. View the response.

Estimada Rosa: Gracias por sus comentarios sobre su reciente estancia con nosotros en el Hotel Esmeraldas. Nos complace saber que disfrutaron de su estancia y que nuestro establecimiento cumplió con sus expectativas. Saludos cordiales.

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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