Reviews

SARAH WOZENCROFT left a review on 03/04/2022

Flamingo oasis

We thoroughly enjoyed our stay at this hotel. Club room upgrade was fantastic. Food staff, entertainment and facilities were spot on. Would definitely recommend. Keep up the good work.

Hotel Flamingo Oasis responded to this review. View the response.

HI Sarah, We are delighted that the Flamingo Oasis ticked all the boxes for your holiday and that you were particularly happy with the Club room and services. Thank you for posting your review. Kind regards, MedPlaya Hotels Benidorm

THOMAS DONOGHUE left a review on 30/03/2022

Substandard Club Room

I booked a club room 15 months before travel and was allocated a room on the 20th floor original club rooms 21st floor and above which I felt was not of the same standard as the original club rooms on the higher floors which we have stayed in twice before. When we arrived in the room we found that we had no water coming from the hot taps, the tv was the laptop size one instead of the large screen advertised, the safe was locked, batteries in the tv remote were done, no toiletries or sun loungers on balcony, the clothes hangers in the wardrobe were coated in industrial dust and no internet available on the whole floor. Complained to reception and was offered a higher floor room which was lovely but looked over the building site next door which was extremely noisy so declined it. Most of these problems were rectified over the first few days but we felt that this should have been checked first before we arrived. We are due to return in June again and hopefully it will be back to its usual high standards by then.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Thomas, Thank you for sharing your views with us regarding your stay at the Flamingo Oasis. We are very sorry to hear that there were aspects of your stay that you were not happy with. We have forwarded your comments on to the hotel management and we hope that you will have a lovely stay with us in June. Kind regards, MedPlaya Hotels Benidorm

DAVID RIETDYK left a review on 25/03/2022

Great Hotel

Perfect hotel

Hotel Flamingo Oasis responded to this review. View the response.

Hi David, We are pleased that you enjoyed your holiday at the Flamingo Oasis. Many thanks for taking the time to post your review. We hope to see you again! Kind regards, MedPlaya Hotels Benidorm

AMANCIO MARCOS MERINERO GOMEZ left a review on 11/01/2022

Fin de semana

Excelente trato de todo el personal desde las chicas recepción al personal tanto de cafeteria como el del restaurante ,Volveremos,Un saludo

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Amancio, Nos alegra que disfrutara de sus vacaciones en el hotel Flamingo Oasis y que estuvo especialmente contento con el trato del personal. Muchas gracias por dejar su reseña. Saludos cordiales, Hoteles MedPlaya Benidorm

CHRISTOPHER BECK left a review on 06/01/2022

No Complaints

All staff exceptional

Hotel Flamingo Oasis responded to this review. View the response.

Hi Christopher, It's lovely to read that you had an enjoyable stay with us at the Flamingo Oasis and that you were especially happy with all the staff. Thank you for posting your review. Kind regards, MedPlaya Hotels Benidorm

MANUEL CAMPELLO GARCIA left a review on 05/01/2022

Trato inmejorable

El servicio la comida la atención una maravilla gracias por atendernos asi

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Manuel, Es alentador saber que haya pasado una buena estancia en el Flamingo Oasis y que estuvo especialmente contento con el trato del personal. Muchas gracias por dejar sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

Colin Jeans left a review on 05/01/2022

Mr Colin jeans

Hotel is always fantastic as usual apart from entertainment

Hotel Flamingo Oasis responded to this review. View the response.

Hi Colin, Many thanks for leaving your comments about your stay at the Flamingo Oasis. We are glad that you had an enjoyable stay even though the entertainment was not to your liking. We have taken note of your comments. Hopefully, we will see you soon again! Kind regards, MedPlaya Hotels Benidorm

Claire Obrien left a review on 04/01/2022

Amazing

I love the flamingo oasis have been coming for many years and come a couple of times of the year. Can’t wait to come back

Hotel Flamingo Oasis responded to this review. View the response.

Hi Claire, Thank you for once again choosing the Flamingo Oasis for your holiday. It's lovely to read that you've had a great time and we look forward to seeing you again! Kind regards, MedPlaya Hotels Benidorm

JOAN ANN BROWN left a review on 29/12/2021

Christmas

Great time. Wonderful staff and entertainment team.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Joan Ann, We are delighted that you had a great time with us at the Flamingo Oasis and that you were particularly happy with all the staff. Many thanks for posting your comments. Kind regards, MedPlaya Hotels Benidorm

Kelly Hurstwaite left a review on 29/12/2021

Amazing Christmas

We are a family of 4 and we had a fantastic time. The staff were great, the food was amazing. The entertainment team went above and beyond to make our 3 and 10 year old have a Christmas to remember. The hotel was beautiful, perfect holiday. Thankyou to all the team there we will be back soon.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Kelly, Thank you so much for all your kind words. It's encouraging to read that you had a fantastic time with us at the Flamingo Oasis and we could not be happier to know that your children had a Christmas to remember. We look forward to seeing you again! Kind regards, MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
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Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

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Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

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As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

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- Improper use of the MedPlaya Amigo! Programme.
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