Reviews
Peter Horsley left a review on 06/11/2017
Happy days
To much queuing meal times Ie for tea coffee juice eggs etc Quests experienced bed bug problems me & partner suffered lower leg bites never been bitten before in 40 years of traveling !
Hotel Rio Park responded to this review. View the response.
Hello Peter Thank you for taking the time to add your comments regarding your recent stay at the Hotel Rio Park. We do appreciate all your feedback and we apologise for any problems you encountered. We do hope that you would consider staying with us again in the future. Kind Regards MedPlaya, Guest Relations Team
Raymond Lane left a review on 02/11/2017
Rio Park
This was the first time that we had used one of the newly decorated rooms and my opinion is that they are not worth paying the extra for. The shower is very slippy and we had to buy something to stand on to prevent a fall. We have two more visits to this hotel booked and we will stay in the normal rooms
Hotel Rio Park responded to this review. View the response.
Hello Raymond We are sorry to hear that the newly decorated rooms did not meet with your expectations.nbsp; We do appreciate your feedback and comments. It is good to hear that you still plan on returning to the Hotel and we look forward to welcoming you back again soon. Kind Regards NedPlaya, Guest Relations Team
JOHN FRANKLAND left a review on 22/10/2017
Good Value Hotel
Stayed over for 2 nights in late Oct. The hotel rooms need a furniture update and re-decoration. The Staff were attentive and efficient. Entertainment was second to none. Food was pretty good. Breakfast was excellent. Bar prices were very reasonable. Overall not a bad place at all.
Hotel Rio Park responded to this review. View the response.
Hello John Many thanks for adding your thoughts regarding your recent 2 nights at the Hotel Rio Park. We are pleased that overall you enjoyed the service you received and liked the entertainment taking place. We are currently in the process of making updates to the rooms and this is an ongoing process. Hopefully you would consider returning again in the future. Kind Regards MedPlaya, Guest Relations Team
John Adair left a review on 20/10/2017
Hugely Disappointed
The reason behind my disappointment are as follows, 1. On arrival reception insisted we had booked a superior room only and sent us to a room which did not have the club superior extras at all, of which we had booked and paid for. It was my wifes birthday and this was the reason for booking this room what a major let down. 2. With regards to hygiene our room was not cleaned to a proper standard day by day and the beds were unchanged, the bathroom sink and shower area was not cleaned to a proper standard, also having numerous amount of cats running around the complex urinating and fighting with each other which can keep you awake is disgusting and pigeon droppings all over the outside of the glass elevators which were never cleaned also disgusting the time has come to get rid of this cats and pigeons. 3. Attitude of staff a. Reception staff, especially girl with English accent who had no name tag on, b. bar staff need retraining in customer service as they are quite rude. 4. Food selection in the hotel is certainly not up to the standard of your sister hotel the flamingo oasis. The selection is very poor and there was very little fresh fruit on offer. All in all our stay at the Rio Park was not a good experience and we did not get the club superior package we paid for. We would hope that you would come back to us with a favourable reply.
Hotel Rio Park responded to this review. View the response.
Hello John We are very sorry to hear that the Hotel Rio Park did not live up to your expectations.nbsp; It is never our intention for anyone to experience problems and we apologise for any inconvenience caused to you. Please be assured that your comments will be passed on for you and we thank you for taking the time to share your opinions. Kind Regards MedPlaya, Guest Relations Team
david lewis left a review on 18/10/2017
Mr
Very good staff clean rooms very good food will be back next year with 4 more people Thanks for a great hoilday Dave
Hotel Rio Park responded to this review. View the response.
Hello david Thank you for adding your thoughts regarding your stay at the Hotel Rio Park.nbsp; We are happy that you enjoyed your stay with us and plan on returning again next year. We look forward to welcoming you back again soon. Kind Regards MedPlaya, Guest Relations Team
ALEXEY POKROVSKIY left a review on 12/10/2017
Bravo
Gracias et hasta proxima vez, esperamos
Hotel Rio Park responded to this review. View the response.
Hola Alexey Muchas gracias por tomarse el tiempo a comentar sobre su corta estancia en el Hotel Rio Park. Nos alegra saber que han disfrutado de sus vacaciones con nosotros. Esperamos volver a darle la bienvenida de nuevo en el Hotel Rio Park para sus próximas vacaciones. Un saludo cordial, Medplaya Relaciones Publicas Benidorm
andrew jones left a review on 08/10/2017
Would definitely recommend this hotel
We were given a free room upgrade which was to an amazing room.Hotel is very clean, plenty of beds by the pool and lovely breakfast.Staff very helpful and friendly.Would definitely recommend this hotel.
Hotel Rio Park responded to this review. View the response.
Hello andrew It is great to hear that you enjoyed your recent stay at the Hotel Rio Park and that you found all of the staff to be very helpful and friendly. Hopefully we shall see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Martyn Watkin left a review on 08/10/2017
5th visit
The food was the best it has been our 5th visit The new superior rooms are excellent Would have liked clear glass on balcony though ! Did not stay in hotel for entertainment, so cannot comment on animation
Hotel Rio Park responded to this review. View the response.
Hello Martyn Thank you for choosing to return once again to stay at the Hotel Rio Park. We are delighted that once again you enjoyed another good holiday with. We do hope we will see you again soon for a sixth visit. Kind Regards MedPlaya, Guest Relations Team
Chris Preston left a review on 05/10/2017
Excellent stay and hotel
4 friends aged mid 40s stayed September. Hotel about 10 minutes from main strip of bars but bars etc all around. Food nice. Rooms very clean. Good value food and drink in hotel.
Hotel Rio Park responded to this review. View the response.
Hello Chris We are delighted to hear you enjoyed your recent stay at the Hotel Rio Park and were happy with the facilities and services. Hopefully we will see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Stephen King left a review on 03/10/2017
Good hotel gone down hill
We checked into Rio Park on Sunday 24th sept, when we booked we requested a low floor and also emailed before hand to ensure we had a low floor. On arrival we were given the 8th floor when i explain to reception i needed a low floor due to my wife being disabled and in a wheel chair they said there was nothing they could do and come back tomorrow an explained that use had a outdoor lift so thats not a problem of my wife is claustrophobic, not true suffering from claustrophobia is the same even its in a glass lift. When we went back the next morning we were told once again no low floors all they could give us was the 11th or 10th so best staying were we were on the 8th and to try back again tomorrow. We have stayed in this hotel over 15 times and never had a problem but this visit was terrible. My wife is in wheelchair and the ramp to get to the pool is to steep and very difficult to get up and down. We felt the food has gone down hill and also alot of staff had very bad attitudes. Down in the restaurant were you wash your hands my 3 year old grandson put his hand on the sink to reach the soap and the metal sink fell on the floor an just missed him by inches and all the staff could do was tut as if he had been swinging off it. Like i said before i have stayed in your hotel many times but i will not be staying again. We were due to check out this sunday the 1st but we have cut our holiday short and came home early. Its a shame that a good hotel has gone down hill.
Hotel Rio Park responded to this review. View the response.
Hello Stephen We are sorry to hear that you did not enjoy your recent stay at the Hotel Rio Park and that you were dissapointed after staying before on numerous occasions. The reception will always do all that they can for anyone who has any special requests so we are sorry that they were not able to allocate you on a lower floor when you arrived as requested. Please accept our apologies for any inconvenience caused during your stay and we are sad to learn that you do not feel that you would like to return again in the future. Kind Regards MedPlaya, Guest Relations Team