Reviews

David Gaskell left a review on 19/04/2023

Friendly staff

Lovely hotel very clean the bar man on the roof terrace always had a smile on his face and very welcoming, and the receptionist really nice ,I would definitely offer different food in the restaurant down stairs more tapas and the hotel food was excellent

The Agir Springs Hotel responded to this review. View the response.

Hello David Thank you for sharing your feedback and comments regarding your time with us at the Hotel Agir Springs. It is great to hear you liked what we have to offer and we hope to see you back again soon. Kind Regards, MedPlaya Hotels Benidorm

ELVIRA GARCIA ALMEIDA left a review on 12/04/2023

Me encanto

Lo mejor del hotel su personal, y el resto es muy bueno

The Agir Springs Hotel responded to this review. View the response.

Estimada Elvira, Muchas gracias por sus amables palabras. Es un placer saber que haya pasado una buena estancia en el Agir Springs y que estuvo especialmente contenta con el trato recibido de todo el personal. Saludos cordiales, Hoteles MedPlaya Benidorm

Victor Manuel Arenas Valero left a review on 03/04/2023

Espectacular

Todo perfecto en general, pero aparte de la ubicación los trabajadores, recepción, camareros. Todo perfecto

The Agir Springs Hotel responded to this review. View the response.

Hola Victor Manuel, Es un placer leer comentarios tan agradables sobre el Hotel Agir Springs. Nuestra meta es ofrecerles a nuestros clientes unas vacaciones fantásticas y es alentador saber que cumplimos con sus expectativas. Esperamos volver a verle de nuevo en un futuro próximo. Saludos cordiales, Hoteles MedPlaya Benidorm

FRANCISCO RODRIGUEZ CARPENA left a review on 28/03/2023

MUY BIEN

NUESTRA ESTANCIA HA SIDO MUY BUENA Y AGRADABLE. ES LA SEGUNA VEZ QUE VAMOS Y VOLVEREMOS A REPATIR.

The Agir Springs Hotel responded to this review. View the response.

Hola Francisco Gracias por eligir el Hotel Agir Springs otra vez. Nos complace que haya pasado una buena estancia con nosotros. Muchas gracias por dejar sus comentarios, esperamos verle de nuevo pronto. Saludos cordiales, Hoteles Medplaya Benidorm

Ian Morrison left a review on 26/03/2023

Short Break

Very clean and nice hotel in a fabulous location with a lovely small pool area on the roof. A lot of the staff seemed to be new and we were surprised we could not get a drink in the bar at 22.20. Also, the bar did not have semi-sweet white wine, but it was available in the restaurant! Overall, a nice short break and a change from the Rio Park where we normally go.

The Agir Springs Hotel responded to this review. View the response.

Hello Ian Thank you for sharing your review of the Hotel Agir Springs. We are pleased that overall you enjoyed what we have to offer and we appreciate all of your feedback. Hopefully you will choose to return again in the future. Kind Regards, MedPlaya Hotels Benidorm

Audrey Macleod left a review on 24/03/2023

Best hotel in Benidorm

This hotel is a gem. It is spotless, comfortable and a great location. The breakfast is superb and the reception staff are so friendly and polite especially Anna who could not do enough for you. Definitely be back.

The Agir Springs Hotel responded to this review. View the response.

Hello Audrey We are delighted that the Hotel Agir Spings ticked all of your boxes and that you enjoyed all that we have to offer. Thank you for all of your comments and for your special mention for Anna. We hope to see you back again soon! Kind Regards, MedPlaya Hotels Benidorm

Miguel Fernández Gonzalez left a review on 17/03/2023

Ubicación ideal

Buen servicio, cercanía y estupendo hotel

The Agir Springs Hotel responded to this review. View the response.

Hola Miguel, Estamos muy contentos que disfrutaba de su estancia en el Agir Springs y nos alegra que estuvo especialmente contento con el servicio. Muchas gracias por dejar sus comentarios. Esperamos volver a verle de nuevo pronto Saludos cordiales, Hoteles MedPlaya Benidorm

YOLANDA GONZALO MONTES left a review on 14/03/2023

Genial

El hotel es fantástico, está muy céntrico de todo. Calidad precio excelente. Tuvimos un problema porque la primera planta estaban al lado de los compresores y para dormir no es cómodo. Pero es verdad que para compensar nos, nos ampliaron la hora de salida y fue genial. El cheque de comida del 25 , me parece un detalle perfecto.

The Agir Springs Hotel responded to this review. View the response.

Hola Yolanda, Muchas gracias por dejar su valoración sobre el hotel Agir Springs. Nos alegra que haya pasado una buena estancia con nosotros. Pedimos disculpas por cualquier incoveniencia. Esperamos tener la oportunidad de darle la bienvenida de nuevo pronto. Saludos cordiales, Hoteles MedPlaya Benidorm

Paul hawkins left a review on 19/02/2023

Excellent stay

Absolutely wonderful, I would highly recommend. Fantastic friendly staff . I felt very well looked after and will definitely be back for another visit

The Agir Springs Hotel responded to this review. View the response.

Hello Paul We are delighted that you enjoyed an excellent stay with us at the Hotel Agir Springs. Thank you for taking a moment to share your comments with us, we hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm

Paul hawkins left a review on 18/02/2023

Wonderful Stay

Exceptional, it was lovely fresh and clean . Very well looked after by very friendly staff team I will be back x

The Agir Springs Hotel responded to this review. View the response.

Hello Paul We are delighted that you enjoyed a wonderful stay with us at the Hotel Agir Springs. Thank you for taking a moment to share your comments with us, we hope to be able to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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